This Shipping Policy governs the delivery and logistics procedures followed by Aryaveda services Private Limited (“Aryaveda” or “the Company”) for all product orders placed via its official website www.aryavedaglobal.com , Company Offices, or authorized franchisee outlets.

A. Pickup from Office / Franchise Outlet

• Orders can be placed directly at any Aryaveda office or franchise outlet.

• Accepted payment modes: Cash, Demand Draft, Credit Card, Debit Card

• Pickup Hours

◦ • Monday to Friday: 10:00 AM – 06:00 PM

◦ • Saturday: 10:00 AM – 01:30 PM

◦ • Sunday: Closed

• Please refer to the official website for updates.

B. Home Delivery Orders

• Orders can be placed through:

◦ • Website: www.aryavedaglobal.com

◦ • Company office / Franchisee outlet

Payment Options:

• At Office: Cash, Debit/Credit Card, Online Wallets

• Online Orders: Credit/Debit Card, Net Banking, RTGS/NEFT/IMPS, Wallets

2. Delivery Charges (Within India)

Order Value (₹) Delivery Charges (₹)

Below ₹1,000 ₹80

₹1,000 – ₹4,999 ₹140

₹5,000 – ₹9,999 ₹180

₹10,000 and above ₹220

Delivery charges are calculated during checkout and are added to the total amount.

3. Delivery Guidelines

• Orders are generally dispatched the next business day.

• Orders placed after 2:30 PM on Saturdays are dispatched the following Monday.

• Estimated delivery time: 2 to 7 working days, depending on the delivery location.

• No deliveries on Sundays or national holidays.

4. Shipping Terms & Product Acceptance

• All shipments are dispatched in perfect condition.

• Customers must check the shipment at the time of delivery. Signing the delivery note confirms receipt in good condition.

• Do not sign the delivery note if the package is damaged or incomplete.

• Hidden damages must be reported to the company within 24 hours of receipt.

• Failure to report within 24 hours will be treated as final acceptance of the goods.

5. Serviceability

• Delivery addresses and pin codes are verified before payment.

• In case a location is not serviceable, the customer may provide an alternate address.

6. Product Ownership & Risk

• Ownership and title of goods transfer to the Customer/Independent Distributor only after full payment and delivery.

• Risk of damage/loss passes to the customer upon delivery.

• Customers must ensure packaging is intact before accepting delivery.

7. Refusal of Delivery

• If a customer refuses or fails to accept delivery, they may be liable for related losses or charges.

• The company may evaluate the situation and, at its discretion, decide on redelivery or refund in accordance with its Refund Policy.

8. Governing Law & Dispute Resolution

• Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

• The sole arbitrator will be appointed by the Company.

• Jurisdiction: District Courts of Delhi (India).

• The decision of the arbitrator shall be final and binding on all parties.